[About delivery period] We will ship within the delivery period stated on the product details page. Please check the details page.

[Regarding out-of-stock items after ordering] Even after your order has been confirmed, there may be cases where we are unable to prepare the product due to discontinuation of production or selling out. In such cases, we will contact you separately and promptly cancel your payment or refund your money. We sincerely apologize for any inconvenience this may cause, and thank you for your understanding.

[Regarding cancellations after an order has been placed] We will place an order for the product with the manufacturer immediately after receiving your order, so we cannot accept cancellations or changes after the order has been confirmed.

[Regarding returns and exchanges due to customer's convenience] Except for defective products, we cannot accept returns or exchanges due to customer's convenience. We cannot accept returns or exchanges for the following reasons as they are due to customer's convenience. - Size difference (there may be some difference from the measured location) - Image difference - Fraying - Dye smell due to the nature of the material - Please note that there may be some wrinkles or stains as this is a product manufactured overseas.

[About defective products] We do our utmost to inspect our products, but if you find a defective product, please attach a picture of the defective part and contact us at info@plusotoha.jp. Please note that we will not be able to accept requests for returns or exchanges after 4 days, including the day of arrival. We will check our stock situation and exchange the product for a new or equivalent product. Please note that refunds will only be given if the product is out of stock.

[Return shipping fee] Please understand that we cannot accept returns due to customer reasons. However, we will cover the cost of replacing defective products or products delivered in error. *This only applies if you contact us within the return period stated above.