shopping guide

Q : When will the product arrive?

A: The expected delivery period is stated on each product page. If you purchase multiple items, they will be shipped once all items are received, so please check the delivery period stated on the product details before making your decision.

Our store develops products in cooperation with planning teams and production factories (some items are selected by the director), but in order to provide products at the lowest possible price, we place an order with the manufacturer after receiving your order and prepare the products. Due to the nature of the process, it may take longer than the number of days listed above. If for any reason we are unable to prepare the product, we will contact you by email.

Q: I haven't received my item yet?

A: We apologize for the inconvenience caused by not receiving the clothes you purchased. Our products are pre-order items, and the expected delivery period is stated on each product page. [ How to check the delivery date]
For orders placed after December 15, 2023, you can check the delivery date by clicking on the "Delivery Date Confirmation Page" in the order confirmation email or by clicking ▶ here ◀︎ .
*You can check this by entering your order number starting with PL and your registered email address.
*If you have not received the email, it may have gone into your spam folder, so please check.
*If the final delivery day falls on a Saturday, Sunday or public holiday, the item will be shipped on the next business day.

If you have any questions, please contact us using the chat button at the bottom right of the screen, or by email at info@plusotoha.jp . (Please note that it may take a few days for us to respond.)

If you ordered before December 14, 2023, please send us an email saying Please contact us at info@plusotoha.jp (Please note that it may take a few days for us to respond.) .

In addition, when contacting us by email, please set up your email address to receive emails from specified domains and to allow emails from the email address "info@plusotoha.jp."

Q: Can you confirm if my order has been placed?

A: After your order is confirmed, an email will be sent to the email address you entered. If you have not received an email, please contact us via Inquiry. Members can also check from My Page. After logging in, please check your purchase history.

Q: I haven't received an order confirmation email?

A: If your order has been completed but you have not received the email, it may be due to the following reasons. The email address you registered may be incorrect, or your email may have been automatically sorted into the spam folder due to your spam settings and you have not received the email. To ensure smooth reception in the future, please set up your email to receive emails from "info@plusotoha.jp" in the "Email address reception permission settings" and specify domain reception. Please note that we cannot resend the order confirmation email.

Q: Can I change or cancel my order after placing it?

A: We cannot accept changes or cancellations after an order has been placed. Once an order is placed, we immediately place an order with the manufacturer, so we cannot accept cancellations. Please be aware of this before placing your order.

Q: Can I return or exchange items?

A: We do not accept returns or exchanges due to customer convenience.

Q: I received a defective product.

A: In the unlikely event that you receive a defective product, please contact us via the inquiry form, clearly stating your order number and the defective product.

Q: Do you offer size adjustments, such as hemming?

A: We do not offer alterations on products.
If you would like to have it altered, please consult a tailor near you.
We apologize for any inconvenience this may cause.

how to order

Select the product and press the "Add to Cart" button.

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Check if there are any products in your cart. If you want to see other products, press the "Continue Shopping" button.

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Once you have selected all the items you wish to purchase, click the "Proceed to Checkout" button.

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On the checkout screen, enter your shipping information and select your payment method.

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Please confirm your order.
If there are no mistakes, press the "Confirm Order" button.

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Your order is complete.

How to use coupon codes

method of payment

We accept the following three payment methods. Please note that you cannot change the payment method after placing your order.

・AmazonPay
・Credit card payment・Paidy

[About deferred payment]
*For customers ordering pre-ordered items, depending on the payment service you use, payment may be confirmed and debited before the product arrives.

Returns and exchanges due to customer reasons

We do not accept returns or exchanges for reasons of customer convenience, except in the case of defective products.
We cannot accept returns or exchanges for the following items due to customer reasons.

-Size difference (measurements may vary slightly)
- The product may be different from the image, frayed, have a dye smell due to the nature of the material, etc. - Some products are manufactured overseas, so we ask that you refrain from returning or exchanging items for slight wrinkles, stains, minor fraying, creases, etc.